Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
Employer information: This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements. Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.
About the role: We are looking for a Project Coordinator to manage client communication on Upwork and keep all active deals organized and moving forward. This is a detail-oriented role focused on structured communication, CRM hygiene, and timely follow-ups. The work is fully remote, with hours aligned to US time zones.
What you will do:
Monitor Upwork daily and respond to all incoming client messages promptly
Add new contacts and update deal statuses in the CRM consistently
Write follow-ups for ongoing conversations and ensure no client goes without a timely response
Keep communication organized and structured across multiple parallel dialogues
Hand off clients with offers to project managers
Prepare client-facing documentation such as Scope of Work and supporting materials
What we are looking for:
At least 3 months of experience in a communication-heavy role such as sales, lead generation, customer support, or similar
Intermediate English or higher — you are comfortable reading and writing professional messages in English
Strong written communication skills — clear, professional, and to the point
Highly organized — you keep the CRM clean and nothing falls through the cracks
Able to manage many parallel conversations without losing track
Self-driven — you follow through on tasks without reminders
Nice to have:
Experience working on Upwork or similar platforms
Basic understanding of software development processes
Experience with CRM systems
Hiring stages: Recruiter screening — Second interview — Final culture fit interview
What We Offer:
Working hours aligned with US time zones, typically 16:00-00:00 Kyiv time
English lessons to support clear and confident communication
Paid vacation and sick days
Fully remote work
Opportunities for professional growth within the team
Structured, personalized onboarding to help you ramp up effectively
Apply with your resume and a short note outlining your relevant experience. You can also send your resume directly using Telegram (@cba_yuliaivanova) or submit it through our website at comeback.ua. Selected candidates will be contacted by the Come Back Agency.
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