Product Manager with CSM skills

Що робити

• Customer Success
• Own onboarding for new customers — run discovery calls to understand their use case, build tailored onboarding plans, and get them to first value fast
• Run proactive retention — build and maintain a customer health-score system (Mixpanel + product data), spot churn risks before customers go silent, and trigger outreach when engagement drops. Most of our customers won't reach out to you — you reach out to them, with a reason
• Drive expansion — identify accounts ready for more seats or higher tiers and run those conversations
• Consult on training programs — help customers design effective learning experiences inside EducateMe: course structure, content strategy, learner journeys