About the Role
As a member of the Finance team within a global e-commerce membership organization, the Payments Analyst provides analytical support across payments performance, testing, and process optimization. This role analyzes payment data to identify opportunities for improvement and optimization.
Collaborating with cross-functional teams, the Payments Analyst supports testing initiatives, helps improve authorization rates and payment processes, and provides data-driven recommendations that contribute to revenue growth and a better customer experience.
This role is intended for someone who can move beyond basic reporting to interpret results, identify meaningful insights, anticipate follow-up questions, and provide actionable recommendations.
What you’ll do
Conduct in-depth payment data analysis to identify patterns, trends, and improvement opportunities
Identify opportunities to optimize payment processes, enhance customer experience, and drive revenue growth
Support testing initiatives through sample sizing, monitoring, and readouts
Partner with cross-functional teams on payment performance and optimization initiatives
Respond to ad-hoc analytical requests and translate findings into clear, actionable insights
Create and maintain dashboards and reporting tools that provide visibility into key payment metrics
Provide data-driven recommendations to improve authorization rates and overall payment performance
Explore practical ways to use AI tools to accelerate analysis, automate repetitive tasks, support testing workflows, and improve reporting
What we’re looking for
3+ years of experience in a highly analytical consumer, marketplace, fintech, or similar data-driven business
Proven track record of delivering actionable insights using data
Strong SQL skills for efficient extraction and analysis of data from complex datasets (must-have)
Strong visualization skills in PowerBI (preferred), Tableau, Looker, or similar BI tools
Strong Excel skills
Exposure to A/B testing or experimentation
Ability to take ownership of analytical projects and move from data extraction to interpretation, insights, and recommendations
Collaborative mindset and ability to work effectively in cross-functional teams
Experience using AI tools, or strong openness to adopting them in day-to-day analytical work
Nice to have: experience in payments, acquirer/processor/payment gateway environments, or high-risk merchant space
Perks and Benefits
Time off throughout the year (paid and unpaid)
Professional development support and encouragement
Resources to help improve your overall well-being
Free JustAnswer membership
