We are looking for a Payment / KYC Manager who will be responsible for daily payment operations, client verification, and ensuring compliance with internal policies and regulatory requirements. The role involves processing payouts, verifying KYC documentation, performing basic account checks, and monitoring transactions to reduce fraud and operational risks. This position requires a detail-oriented specialist who is comfortable working with internal systems, handling high transaction volumes, and working in day and night shifts.
HOW YOU WILL MAKE AN IMPACT:
Oversee daily payment and payout operations in accordance with internal procedures and SLAs
Request, review, and verify customer KYC documents (identity, proof of address, etc.)
Ensure all customer documentation complies with internal policies and regulatory standards
Perform basic account checks and validations
Process client transactions accurately and on time
Investigate and resolve payment- and KYC-related issues
Escalate complex or suspicious cases to compliance or risk teams when required
Monitor transactions for signs of fraud or unusual activity
Ensure customer records are complete, accurate, and securely stored
Work with internal systems and tools for payments and verification
Support internal teams with payment- and KYC-related inquiries
WHAT WILL HELP YOU SUCCEED IN THE ROLE
At least 1 year of relevant experience in payment operations, KYC, risk, AML, or related back-office roles
Understanding of payment processes, transaction flows, and basic risk checks
Familiarity with KYC procedures and document verification
Strong attention to detail and accuracy
Ability to work under pressure and handle routine operational tasks
Willingness and ability to work 12-hour day and night shifts on a 2/2 rotation schedule
Good organizational and time-management skills
Team player with a responsible and proactive attitude
English level B1 or higher
WHAT WE OFFER:
Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
Competitive compensation that reflects your skills, experience, and impact.
Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
50% reimbursement for professional learning and development to help you keep growing.
Employee referral bonuses and gifts to celebrate your special occasions.
A supportive team culture built on trust, respect, and collaboration.
Regular online and offline team events to connect beyond work.
Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.
