We’re excited to invite Operations Manager to join our team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.
Perfect for someone who is detail-oriented, dependable, and thrives in a fast-paced operational role.
Operations · Excel · Attention to Detail · Communication · Ownership · Shift Work
What you’ll do: Operational Performance & Metrics
Monitor conversion rate and processing time across merchants; track metrics in Tableau.
Ensure SLA compliance for speed and quality; control transfers and reconciliations.
Adjust routing, prioritization, and limits based on performance trends.
Identify bottlenecks and drive continuous improvement initiatives.
Risk & Compliance
Ensure adherence to risk policies and operational procedures.
Escalate suspicious cases to Risk/Compliance and support fraud prevention.
Perform quality checks in sensitive workflows.
Automation & Optimization
Lead automation of operational processes and create Jira requirements for Tech.
Analyze and improve bank parser and account allocation logic.
Participate in testing of new tools and releases.
Cross-Functional Collaboration
Support: resolve escalations, investigate complex transactions, align on flows.
Finance: assist with reconciliations and discrepancies.
Tech: prioritize Jira tasks, support incident resolution.
Analytics: define dashboards and use insights to improve key performance metrics.
Bizdev and Accounts: Sync about capacity and solutions needs
Business & Incident Management
Support launches of new GEOs; report to management.
Coordinate actions during incidents, conduct post-mortems, ensure continuity.
Your expertise:
Strong ownership, attention to detail, and organizational skills;
Hardworking with a readiness to assist when needed;
Ability to learn quickly and adapt to changing environments;
Excellent written and verbal communication skills;
Proficiency in Excel;
Willingness to work in evening shift: 12:00- 21:00;
Willingness to work in Office (Warsaw);
English from B1.
It would be great if you also have:
Previous experience working with financial systems;
Familiarity with handling large volumes of data;
Previous experience in customer support/operations specialist or similar position.
Life at Emergine: Stay Supported
100% paid sick leave
21 working days of paid vacation
Medical support for office and remote employees
Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.
Work Without Borders
International team
Global collaboration
Flexible work models depending on the role
Remote, hybrid or office-based setup depending on the position
Grow Through Motion
PDP and career development plans
Regular feedback sessions
Leadership opportunities
Continuous professional development
Knowledge-sharing sessions
Management development initiatives
Create Real Impact
Ownership from early stages
International projects
Complex and meaningful challenges
Collaborative management
Open communication
Low bureaucracy
Space for initiative and innovation
Hiring process: HR Interview · Technical Interview · Final Interview· Reference check · Job Offer
