We are looking for an experienced Operations Delivery Manager who can introduce structure and predictability into operational delivery. You'll design and implement a scalable framework for managing tasks and projects across multiple operational teams, establish sprint-based execution, prioritization, and backlog management, and drive cross-functional delivery. This role is ideal for someone with hands-on experience implementing delivery methodologies in fast-paced environments who enjoys building processes, leading change, and continuously improving the way teams collaborate and execute.
HOW YOU WILL MAKE AN IMPACT
Audit existing operational processes, team capacity, and resource allocation together with the Head of Operations.
Design and implement a scalable delivery framework for operational teams, including sprint planning, backlog management, prioritization, roles, ceremonies, and delivery processes.
Select, configure, and optimize tools such as Jira and Notion to support the delivery framework.
Define resource requirements, identify capability gaps, and contribute to workforce planning.
Present the proposed framework, implementation roadmap, timelines, and resource requirements to the Head of Operations.
Adapt and roll out the framework across multiple operational departments, taking into account each team's specific workflows and needs.
Train and support department Heads and Team Leads in adopting new ways of working.
Facilitate sprint ceremonies, delivery planning, backlog refinement, reviews, retrospectives, and regular cross-functional syncs.
Own and prioritize the cross-functional backlog in collaboration with the Head of Operations and department Heads.
Coordinate cross-department dependencies and resolve delivery bottlenecks and priority conflicts.
Support operational transformation initiatives, including CRM and communication platform migrations, AI implementation, and other process improvement projects.
Establish documentation standards, including SOPs, knowledge bases, and process documentation as part of delivery implementation.
Define and monitor delivery performance metrics such as sprint predictability, on-time delivery, backlog aging, workload variance, prioritization transparency, and unplanned work.
Continuously analyze delivery performance and improve the framework based on data, feedback, and retrospective outcomes.
Remain the long-term owner of the delivery framework, ensuring consistent execution and continuous improvement across the organization.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
2–3+ years of experience as an Operations Manager, Delivery Manager, Process Manager, Project Manager, or similar
Hands-on experience implementing or operating structured delivery frameworks (Agile, Scrum, Kanban, PMO, or proprietary methodologies)
Experience in iGaming, FinTech, E-commerce, or other high-volume B2B/B2C operational environments
Experience auditing operational processes and team capacity
Proven experience implementing sprint-based delivery, backlog management, and prioritization frameworks
Experience driving organizational change and gaining adoption across multiple teams
Strong knowledge of Jira, Notion, and similar collaboration tools
Upper-Intermediate English (B2+) or higher
Strong systems thinking, stakeholder management, facilitation, and communication skills
NICE TO HAVE:
Experience implementing AI solutions for customer support or operational automation
Experience building delivery dashboards using Looker Studio, Power BI, or Tableau
Agile, Scrum, or Kanban certifications
Technical understanding of APIs, SaaS integrations, CRM systems, and AI tools
WHY YOU’LL LOVE IT HERE:
Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
Unlimited vacation days and paid sick leave—because your rest matters.
A competitive compensation that truly reflects your skills and expertise.
Employe
