Open Networking Support Software Engineer
PLVision
- Місто:
- Львів
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- ✅ Own all L2 escalations from support engineers — pick up clean, reproduce it if needed, own it to resolution
- ✅ Lead customer war rooms for P1 and P2 incidents: technical direction, customer communication, engineering engagement
- ✅ Read SONiC, FRR, orchagent, syncd, and SAI source code to diagnose issues that logs alone cannot explain
- ✅ File structured, reproducible escalations to the engineering team as the sole support-to-engineering interface — ensuring no noise, no re-triage is left for the product team
- ✅ Author root cause analyses (RCAs) and post-incident reviews for every P1 and significant P2 incident
Що очікуємо
- 🔹3+ years in technical networking roles — NOC, network engineering, or support engineering at a senior level
- 🔹Deep protocol fundamentals: BGP, EVPN, VXLAN, MLAG/LACP, multicast, L2/L3 switching
- 🔹 Linux internals: networking stack, namespaces, containers, systemd, and kernel log analysis
- 🔹Ability to read C++, Python, and Go source code for diagnostic purposes — tracing through SONiC or FRR to find where a failure originates (production development skills are not required)
- 🔹Proficiency in Python and Bash for scripting diagnostics and lab reproduction
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