IMPRO Email Agency is an email & SMS marketing agency with a Ukrainian heart and a global reach.
We help eCommerce brands in the US, Canada, and Europe build trust, increase revenue, and grow long-term through retention marketing.
We’re looking for a Data Analyst / Business Analyst (eCommerce, Retention) — a mid-level specialist who loves numbers, thinks in hypotheses, and turns raw data into actions that move repurchase rate, LTV, and retention revenue.
What we’re looking for:
2+ years of experience in eCommerce analytics / BI / business analysis (mid-level)
Confident with Shopify & Klaviyo + email/SMS ecosystem metrics
Comfortable working with cohorts, retention, LTV, repurchase rate, and segmentation performance
Strong in Excel/Google Sheets (pivot tables, complex formulas)
Can present insights clearly: short, structured and decision-ready
Proactive, outcome-focused and doesn’t need micromanagement
English: written B2+, spoken B1—B2+ (enough for calls and explanations)
What you’ll do:
Analyze and improve repurchase rate, LTV, repeat purchase behavior
Build and maintain dashboards / weekly scorecards (retention KPIs, funnel metrics)
Run cohort and segment analysis (new vs returning, VIP tiers, product cohorts)
Evaluate lifecycle performance: welcome, Abandoned cart, post-purchase, winback (where revenue is coming from and where it leaks)
Find growth levers: AOV uplift opportunities, frequency drivers, churn signals
Turn insights into action: recommendations for campaigns, flows, segmentation and testing
Prepare clear reports for the team: what happened → why → what to do next
Support hypothesis testing and experiment tracking (A/B test outcomes, incrementality logic where possible)
What we offer:
Fully remote work with a high level of autonomy and trust
Official contract: 1 year, with automatic renewal (unless either side opts out 2 months before the end date).
Trial period: 1 month (at 80% of the base salary).
18 paid vacation days + sick leave (vacation accrual begins after the first official month).
A work environment that respects weekends and personal boundaries.
Free English lessons (3 levels).
Professional development support: after 1 year with the company, we partially or fully cover the cost of professional courses.
A supportive team where people communicate openly, help each other, and value clarity and kindness
The hiring process:
Interview with CEO Assistant & HR
A test task
Interview with CTO
Final interview with the CEO
Want to join us?
Send us your resume, a short cover letter, and your salary expectations.
Let’s build something impactful — together.
🌐 impro.email
🔔 IMPRO is an equal opportunity employer. We value diversity, respect, and inclusion — and welcome professionals from all backgrounds.
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