Middle+ Business Analyst (Telecom / Collections)
- Рівень:
- middle
- Джерело:
- djinni.co
Що робити
- Lead discovery & workshops: Communicate directly with senior business stakeholders on the client side (collections, finance, customer operations, IT, and compliance) to gather and clarify requirements.
- Map business processes: Analyze and design end-to-end as-is and to-be collections workflows that reflect how operations actually run.
- Own the documentation: Create and maintain clear, structured artifacts — BRDs, functional and non-functional specifications, user stories with acceptance criteria, BPMN diagrams, and business rules.
- Design collection strategies: Define customer segmentation, treatment paths, and dunning sequences across multiple channels (SMS, email, IVR/dialer, call center agents).
- Specify integrations: Describe data flows and business logic for integrations with the telecom BSS landscape (billing, CRM, payment channels, provisioning).
Що пропонуємо
- Telecom Collections Expertise: Experience specifically in telecom collections (suspension/reconnection flows, device financing, convergent billing).
- BSS Systems: Familiarity with telecom BSS systems (e.g., Amdocs, Ericsson, Oracle BRM, Huawei CBS).
- Platform Knowledge: Experience with low-code or case management platforms (Pega, Appian, Eccentex, Salesforce).
- Domain Metrics: Understanding of key collections KPIs (cure rate, roll rate, PTP kept rate, recovery rate).
- Regional Experience: Previous experience working with clients or teams in the Middle East / GCC region.
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