Level 1 Support Specialist
- Джерело:
- djinni.co
Що робити
- Resolve simple technical issues, such as password resets, software installations
- Respond to support tickets via channels like email, group chats
- Troubleshoot basic user errors
- Manage service requests and monitor alerts, service desk and group chats, provide clear updates to partners
- Report game malfunctions, platform errors, and user queries to game providers and to internal departments
Що очікуємо
- Excellent communication skills
- Hands-on experience with ticketing systems
- General understanding of client-server architecture
- Proven experience in customer service or related roles
- 2+ Experience as a Support L1 Specialist (B2B/B2C/Gaming).
Що пропонуємо
- Fully remote position with a flexible schedule
- Long-term opportunity with potential for financial and career advancement
- Supportive and positive work culture, collaborating with like-minded teammates
- When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:
- When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:
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