L2 (Tech) Support Engineer
Невідома компанія
- Джерело:
- djinni.co
Що робити
- On-Call Responsibility: Be available to take on-call duties as required to address urgent support issues.
- Support Ticket Management: Own the support ticket queue, ensuring timely triage, investigation, and resolution of issues.
- Issue Resolution: Utilize GraphQL queries, database queries, and bash scripts to resolve customer issues effectively.
- Maintenance Communications: Send out necessary maintenance communications to keep customers informed of ongoing and upcoming activities.
- Team Participation: Actively participate in daily standups, customer-led support meetings, and other relevant team discussions.
Що пропонуємо
- Long-term employment;
- Competitive compensation with regular performance based salary and career development reviews;
- 22 working days of vacation per year;
- 8 paid sick leave working days per year;
- Health insurance programme;
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