Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For more than 30 years, we have been creating and building the banking system of our country.
Raiffeisen employs more than 5,000 employees, including one of the largest product IT teams, which includes 900+ specialists. Every day, we work side by side so that more than 2.5 million of our clients can receive quality service, use the bank’s products and services, and develop their business, because we are #TogetherWithUkraine.
Your future responsibilities:
Level 2 (L2 / Tier 2) application support
Managing the knowledge base and maintaining technical support documentation
Collaborating with cross-functional product teams (analysts, architects, software engineers, QA/testers, etc.)
Software application support and maintenance
Managing changes, system alerts, incident lifecycle, and troubleshooting
Participating in on-call rotation for critical incident resolution
Your skills and experience:
2+ years of experience in Level 2 (L2 / Tier 2) Support
Software application support
Basic knowledge of SQL
Hands-on experience with Git (GitHub), Grafana, Prometheus, and the ELK stack
Strong analytical skills
Experience working with Jira and Confluence
Experience with financial and banking systems, workflows, and processes
Strong investigation and troubleshooting skills, including log analysis and proactive issue prevention (identifying potential problems before they occur)
High attention to detail and a results-oriented mindset; critical thinking and a structured, methodical approach to problem-solving
We offer what matters most to you:
Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
Career opportunities: we encourage advancement within the bank between functions
Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)
Why Raiffeisen Bank?
Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
One of the largest lenders to the economy and agricultural business among private banks
Recognized as the best employer by EY, Forbes, Randstad, Fran
