L1 Customer Support Manager
- Джерело:
- djinni.co
Що робити
- Develop and maintain strong relationships with customers and their end-users, acting as a primary point of contact.
- Assist and guide clients in their onboarding and product-related questions.Manage incoming tickets according to the defined SLA/OKR.
- Effectively solve customers’ inquiries, providing relevant information.
- Ability to explain complex concepts in a clear and concise manner.
- Distribute received requests to the departments in charge.
Що очікуємо
- Upper-Intermediate/Advanced English level.
- Minimum 2 years of customer support experience.
- Adaptability and ability to manage change.
- Strong attention to detail.
- Customer-focused mindset.
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