Company Overview: brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise.
Job Summary: The Junior Technical Implementation Specialist role supports the onboarding of new brightfin software clients. The ideal candidate will have base-level technical knowledge of software development life cycle and a commitment to professional development. Our paid internship provides an opportunity to gain practical experience with current software implementation techniques and ServiceNow fundamentals. You will train under professionals with dozens of years of experience and on a wide array of global Enterprise level customer profiles.
Essential Functions / Duties / Responsibilities:
Assist the Implementation team with accomplishing tasks related to implementation of new customers into brightfin software residing in ServiceNow
Collaborate with Technical Implementation Leads to identify, create, and analyze customer design
Participate in project calls to collect and document detailed technical requirements
Align with Professional Service, Developers, and Product teams on program solutions
Assist in the development of Test Plans and Test Scripts
Participate with QA (Quality Assurance). Test software functionality prior to client UAT (User Acceptance Testing); document findings
Assist with troubleshooting for issues
Learn and maintain up to date brightfin software capabilities and functionality within the ServiceNow platform
Work in cooperation with the Implementation Team and other brightfin departments to identify process inefficiencies; streamline delivery of brightfin best practice
Minimum Qualifications:
Bachelor’s degree or enrolled in graduate degree program in technical field of study, related field, or equivalent work experience
Mixed experience as a QA/TBA (Quality Assurance/Technical Business Analyst)
Familiar with Software Development Life Cycle (SDLC) models and Agile methodologies
Proficient with Microsoft Office Suite, capable of manipulating data effectively
Experience with ServiceNow is a plus
Required Knowledge/Skills/Abilities:
Team player, motivated to develop and solve complex tasks
Positive attitude and professional demeanor; commitment to continuous learning and professional development
Effective written and verbal communication skills to manage project communication at all organizational levels
Ability to quickly adapt to change in a fast-paced work environment
Self-motivated, self-disciplined, and result-oriented
WHAT WE OFFER
Medical insurance — after successful completion of the probationary period
Equipment — we set up everything you need to work comfortably from home
Full FOP administration — we handle all administrative matters related to your business entity
Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly. Shift changes are subject to Lead/Manager approval, provided they do not negatively impact team continuity.
Annual salary review — based on performance review outcomes
Parental leave — we support you through every stage of life
Comfortable remote setup — we care about your day-to-day work experience
IMPORTANT DETAILS
Fully remote position, Ukraine Private Entrepreneur
Working hours: Monday—Friday, 11:00 AM—20:00 PM Kyiv Time
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodatio
