We’re looking for a Customer Support Consultant to join our dynamic, multicultural team — someone who shares our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.
Areas of responsibility:
Provide excellent, efficient technical support on 3Shape hardware (3D scanners) and software — via online sessions, phone, email, and occasional on-site events
Manage support cases: gather all relevant information from customers according to company procedures, and record it in the company’s CRM
Collaborate with other departments and escalate customer feedback as needed
To succeed in this role, you should have:
A customer-oriented approach
Strong communication skills — the ability to ask the right questions and truly listen
Strong verbal and written German (B2 level and higher)
Upper-Intermediate English or higher (used for internal communication)
Problem-solving and logical thinking skills
A results-driven, stress-resistant mindset
A genuine drive for self-development and continuous learning
Analytical, multitasking, and empathetic skills
Being the part of us means:
Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 25 years.
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