Customer Support Manager German AND English
SimplyBook.me, від $850, Львів, Лімасол (Кіпр)
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Promptly address customer queries via email or chat (no phone support).
- Recognize customer needs, offer assistance, and provide analysis reports, including identifying product issues.
- Share feature requests and solutions with team members.
- Update customers on new product features and functionalities.
- Follow up with customers when needed to ensure their needs are met and any technical problems are resolved.
Що очікуємо
- Prior experience in customer support is essential, including roles like account management or logistics that involve direct client interaction.
- Reside in Lviv, the western part of Ukraine, Limassol, Cyprus, or other EU countries.
- Proficiency in written German AND English at an upper-intermediate level.
- Strong communication skills.
- Familiarity with basic client communication ethics.
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