Junior Customer Support Representative
- Зарплата:
- $1 200 - $1 500 на місяць
- Рівень:
- junior
- Джерело:
- djinni.co
Що робити
- Deliver Outstanding Customer Support
- Respond to customer inquiries via email
- Troubleshoot software issues or questions over 1:1 video calls with customers when required.
- Troubleshoot software issues and guide customers toward successful resolutions.
- Escalate technical issues to our development team with clear documentation.
Що очікуємо
- 1–2 years of experience in customer support or another customer-facing role.
- Fluent in written and spoken English.
- Excellent communication skills with a friendly and empathetic approach.
- Strong problem-solving and analytical skills.
- High attention to detail.
Що пропонуємо
- Experience supporting SaaS products.
- Experience using help desk or CRM software (HubSpot preferred).
- Basic technical troubleshooting experience.
- Experience documenting bugs or software issues.
- Additional language skills.
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З блогу Trackr
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