IT Support Specialist

Що робити

Providing first-line technical support to employees and handling incoming IT requests and incidents
Troubleshooting hardware, software, operating system, and network connectivity issues across macOS, Windows, and Linux environments
Installing, configuring, and maintaining computers, mobile devices, printers, and other IT equipment
Managing user accounts, access rights, and permissions across company systems
Performing IT onboarding and offboarding activities, including equipment preparation and account configuration

Practical experience troubleshooting and supporting macOS, Windows, and Linux workstations, along with related hardware and peripherals
Solid understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and basic endpoint security practices
Hands-on familiarity with ticketing systems (ITSM) and day-to-day user account and access management
Strong, empathetic communication skills with the ability to explain technical concepts clearly to non-technical colleagues
High ownership and structured problem-solving, with the ability to prioritize tasks and see issues through to full resolution

Familiarity with MDM solutions (e.g., Intune, Jamf), IAM tools, or IT asset management systems
Basic scripting skills (Bash or PowerShell) to automate everyday tasks
Experience administering cloud collaboration platforms (Google Workspace or Microsoft 365)
A proactive mindset with a drive to document solutions, optimize processes, and explore new technologies

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