We are looking for a proactive and motivated IT Support Specialist, who will work in a fast-paced environment of a growing DefTech company. This role keeps people working, systems documented, and IT operations efficient by covering the essential first-line tasks that allow the rest of the IT team to focus on scalability, automation, and infrastructure stability.
Main requirements:
— Experience working with Windows 11 and macOS (installation, configuration, and basic troubleshooting).
— Understanding of Active Directory principles: user account creation/deactivation, security groups, access policies.
— Basic knowledge of Microsoft 365 / Azure AD.
— Experience with VPN clients.
— Knowledge of configuring and maintaining network printers, drivers, and print queues.
— Ability to install and maintain user hardware (laptops, monitors, docking stations, peripherals).
— Basic diagnostic skills for hardware and software issues.
— Understanding of asset management processes: inventory, asset tracking, database maintenance.
— Basic understanding of networking technologies (TCP/IP, DNS, DHCP, VLAN).
— Strong customer service and communication skills; ability to explain technical issues in simple terms.
— Attention to detail, responsibility, and reliability.
— English level: Intermediate or higher — ability to communicate with users and read technical documentation.
Nice to have:
— Understanding of onboarding/offboarding processes for employees.
— Experience with Intune / MDM or similar device management systems is a plus.
We offer:
— Official employment in accordance with Ukrainian labor law.
— Modern working equipment.
— 24 working days of paid vacation annually.
— Paid sick leaves.
— English language classes.
— Compensation for educational and training programs.
— Team buildings and corporate events in a friendly and collaborative environment.
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