IT support
- Джерело:
- djinni.co
Що робити
- Handle day-to-day support requests while meeting a 2-hour SLA during business hours.
- Administer the cloud-based RMM platform, including device monitoring, inventory management, and remote access.
- Maintain the client's security stack, including:
- Antivirus/EDR
- Multi-Factor Authentication (MFA)
Що очікуємо
- Your primary responsibility will be to provide day-to-day IT support while maintaining a consistently high level of service throughout the rollout of these automations. You will follow the CTO's guidance as support processes evolve and ensure a smooth transition without disrupting client operations.
- 💫Working Hours
- This is a standard part-time position with a required daily overlap with the client's business hours (U.S. Eastern Time).
Що пропонуємо
- Previous experience working for an MSP (Managed Service Provider) or outsourced IT support organization.
- Experience participating in client migrations between IT service providers.
- Basic familiarity with scripting or API-based automation, which will help when collaborating with the CTO on AI-driven workflow improvements.
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