L2 Technical Support Engineer
SQUAD
- Місто:
- Львів
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Research, diagnose, and resolve complex production issues across IoT device firmware, microservices, and mobile endpoints.
- Conduct comprehensive log investigations using SQL, Splunk, and AWS platforms (e.g., Athena) to identify operational anomalies.
- Monitor daily performance metrics and overall health across production cloud services and connected devices.
- Manage L2 requests and incidents from initial detection through escalation to full resolution, engaging development teams when code changes are required.
- Formulate data-backed recommendations for system performance enhancements, bug fixes, and operational process automation.
Що очікуємо
- 3+ years of hands-on commercial experience in L2 Technical Support or Technical Operations, supporting complex distributed systems, IoT platforms, or cloud architectures.
- Demonstrated capability in independently conducting root-cause investigations and resolving high-severity production incidents.
- Hands-on proficiency with log analysis and diagnostic platforms (Splunk, SQL, or equivalent data-querying tools).
- Understanding of computer architecture, network protocols, IoT device structures, and Linux environments (command-line operations).
- Practical experience using task management frameworks (Jira) alongside cross-functional teams (Engineering, DevOps, QA).
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