Integration Engineer (German Speaking)
- Джерело:
- djinni.co
Що робити
- Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs.
- Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers.
- Enable automated ticket/case creation and synchronization between voice interactions and CRM systems.
- Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies.
- Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios.
Що очікуємо
- Strong experience with REST API integrations, including JSON, HTTP, data mapping, error handling, retries, and fallback strategies.
- Experience with authentication and integration technologies such as OAuth 2.0, API keys, webhooks, and secret management.
- Solid understanding of SIP and VoIP technologies, including signaling, trunking, call routing, transfers, and handoff scenarios.
- Experience working with conversational AI or voice automation platforms (Parloa AMP preferred; Cognigy, AudioCodes, Twilio, Genesys, or Dialogflow CX also acceptable).
- Hands-on experience with at least one CRM/ticketing platform (Salesforce or Ivanti preferred).
Що пропонуємо
- Direct experience with Parloa AMP implementations.
- Experience across multiple target platforms listed above.
- Salesforce, telephony, or contact-center certifications.
- Experience with CCaaS or enterprise contact-center environments.
- Understanding of DACH-region data privacy and PII requirements.
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