Incident Manager
- Джерело:
- djinni.co
Що робити
- Overseeing the incident management process and team members involved in resolving the incident.
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Prioritizing incidents according to their criticality, urgency and influence on the business together with PMO.
- Creating and improving regulation documents that determine incident protocols, such as how to handle DDOS threats or how to fix backend failures.
- Collaborating with the incident management team to ensure that all protocols are strictly followed.
Що очікуємо
- Proven experience in incident management, IT service management, or a related role.
- Experience with ITIL frameworks or similar methodologies.
- Ready to work in shifts (6-14 CET, 13-21 CET, oncall shift once in a week).
- Will be plus:
- Relevant certifications (e.g., ITIL) may be preferred.
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