Helpdesk Specialist (Technical Support and Operations)
ELVTR
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs
- Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup
- Proactively escalate blocked or high-risk items rather than allowing them to stall
- Support routine operational work and HubSpot administration, including workflows, automations, and reporting
- Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems
Що очікуємо
- Experience in technical support, CRM operations, system administration, or a similar hands-on role
- Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed
- Familiarity with automation tools such as n8n, Zapier, or Apps Script
- Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency
- Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent
Що пропонуємо
- Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
- Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
- Flexible Work Environment: Work remotely
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