Helpdesk Engineer
- Джерело:
- djinni.co
Що робити
- 🔹 Handle L1/L2 user support requests and resolve issues related to corporate devices, software, network connectivity, and internal services.
- 🔹 Administer corporate accounts, permissions, and access rights, and support onboarding/offboarding processes.
- 🔹 Prepare, configure, and maintain corporate hardware and workstations.
- 🔹 Work with Jira Service Management, maintain internal IT documentation, and collaborate with other teams on complex incidents.
- 🔹 Manage corporate domains, including registration, renewal, transfer, DNS configuration, verification, and communication with registrars and external providers.
Що пропонуємо
- 🔹 Experience with Jamf Pro, Jamf Protect, Jamf Connect, or Apple Business Manager.
- 🔹 Knowledge of Cloudflare DNS, Google Cloud DNS, SPF, DKIM, DMARC, and DNSSEC.
- 🔹 Experience with Snipe-IT, Confluence, or Ubiquiti UniFi.
- 🔹 Automation skills using Bash, PowerShell, Python, or n8n.
- We create an environment where our specialists can work comfortably, achieve their goals, and enjoy what they do:
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