We are looking for a Head of Payments to own our payment strategy end-to-end — building resilient infrastructure, maximizing approval rates, and controlling risk across LatAm (Colombia and Mexico).
This role is a great fit if you:
Have at least 3 years of experience specifically in iGaming/gambling
Have hands-on experience with technical PSP integration (API), routing configuration, and orchestration — this requires applied technical expertise, not just managerial skills
Have experience independently managing the contracting process with PSPs, including KYC/KYB procedures
Have a proven track record of increasing approval rates at a previous job
Have in-depth knowledge of local payment methods, provider rates, and market benchmarks for approval rates in LatAm
Have experience in commercial negotiations with PSPs (improving rate terms)
What we expect from you during our collaboration:
1) Integrations — Technical onboarding of PSPs:
PSP integration (LatAm)
Testing payment methods, configuring routing and orchestration across multiple providers
Optimizing existing integrations (DF flow / redirect flow for specific cardholders and issuers)
Analysis and comparison of rates/fees for local payment methods
Selection of the optimal payment method for different player segments (by issuing bank, deposit amount, payment history) to maximize the user approval rate
2) Legal onboarding of PSPs:
Formalization of the partnership through contracts, completion of KYC/KYB
Negotiations with providers, improving partnership terms
Search for new PSP partners in LatAm markets
3) Payment operations efficiency:
Monitoring and optimization of payment conversion (approval rate, market benchmarks)
Continuous monitoring of payment processing, prompt resolution of technical issues
Analysis of competitors’ payment methods and terms
4) Strategy and Revenue Growth:
Defining a payment strategy as part of overall growth (impact on revenue, LTV)
Tracking key metrics (approval rate, withdrawal success rate, chargeback rate) and improving them based on data
Optimizing the deposit funnel: retry and cascading (automatic redirection to a backup PSP if the primary one fails)
5) Risk Control and Cost Management:
Monitoring and preventing fraud
Controlling chargeback/refund rates as a limiting factor for growth
Balancing scaling with risk metrics
Optimizing payment processing costs (PSP fees, routing)
Accountability for payment margin within the product’s unit economics
What we offer:
24 days of vacation + days off
Remote work — choose any corner of the world to “be with us”
Support for your learning and professional development through external courses and educational activities (conferences, webinars, etc.)
Benefit Café: reimbursement for sports activities, English language courses, and mental health support
Health insurance
Financial support during difficult life situations—we understand that this is an extremely challenging time for every Ukrainian, so we’re here for you not only on the “good days” but also on the “tough ones.”
Employee referral program. The opportunity to directly influence business development and hiring strategy at a rapidly growing international company.
Hiring process: Recruiter interview → Interview with CEO → Reference check → Job Offer.
