Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
As we continue scaling, we’re looking for a strategic and hands-on Head of IT Operations to lead our internal IT function, strengthen security and compliance, optimize business systems, and build a world-class technology foundation that supports both our clients and employees.
This is a high-impact leadership role for someone who enjoys balancing strategy with execution, leading teams, improving processes, and driving operational excellence across a growing international organization.
What You’ll Do — Lead, Scale IT Operations and Own the overall IT strategy, infrastructure, and operational excellence of the company:
Team & Operations Leadership
• Lead and manage the System Administrators team, setting clear priorities and performance standards.
• Own and continuously improve all technical processes across the company.
• Proactively identify gaps in tooling, infrastructure, and workflows — and implement solutions.
• Stay current on industry best practices and evaluate new technologies for adoption.
• Ensure constant Team development by working on their competencies
• Hold 1:1 with team members
Employee Onboarding & Integration
• Manage the end-to-end IT onboarding process for outstaffed employees, ensuring a seamless experience from day one.
• Conduct thorough technical orientations for new hires and serve as their primary IT point of contact during integration.
• Coordinate with Recruitment and HR to ensure smooth handover from hiring to onboarding.
• Regularly gather feedback from employees and clients to improve the integration experience.
Client & Stakeholder Collaboration
• Act as the technical liaison between Zelh and client teams during employee integration.
• Review client environments and recommend technology solutions that improve business processes.
• Ensure outstaffed employees are properly integrated with client systems, tools, and security requirements.
• Run regular check-ins and alignment sessions with client stakeholders.
Strategic Planning & Business Contribution
• Roadmap planning — develop and maintain a clear IT roadmap aligned with company growth, client needs, and operational priorities.
• Management contribution — actively contribute to company-wide management plans, providing the technical perspective in leadership discussions and strategic decisions.
• Budget planning — own the IT budget, including infrastructure, licensing, tooling, and headcount; present forecasts and justify investments to leadership.
• Forecasting — anticipate future technology needs based on headcount growth, client expansion, and market trends; plan capacity and resources accordingly.
• OKRs & reporting — define measurable IT objectives, track progress, and report on key metrics to leadership on a regular cadence.
Job requirements
Networking & Infrastructure
• Network configuration & management — hands-on experience with MikroTik, HPE, Aruba, and Ubiquiti for LAN/WAN setup, VLAN segmentation, firewall rules, and wireless infrastructure.
• Network monitoring & troubleshooting — proactive monitoring of network health, diagnosing connectivity issues, and maintaining uptime across all office and remote environments.
• VoIP & unified communications — setup, configuration, provisioning, and ongoing management of VoIP systems including RingCentral and similar platforms.
• Remote Monitoring & Management — use of Datto RMM for endpoint visibility, alerting, patching, and remote support across distributed teams.
HR, CRM & Business Systems
• HR platforms — proficiency in managing HR tools for employee lifecycle, onboarding workflows,
