Head of Customer Support
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Build and launch the Customer Support function.
- Design the team structure and hire support agents and Team Leads.
- Organise employee onboarding, training, and development.
- Develop service standards, internal procedures, and a knowledge base.
- Implement KPI, SLA, CSAT, QA, and quality control processes.
Що пропонуємо
- Experience launching a Customer Support function from scratch.
- Experience working with the CIS market.
- Experience introducing automation tools and improving support systems.
- Experience cooperating with VIP, Payments, Fraud, CRM, or Responsible Gambling teams.
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