As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.
This role combines strategic consulting, client success, operational excellence, and business development.
The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.
What You’ll Do
Client Success & Relationship Management
Become the primary point of contact throughout the client lifecycle
Lead onboarding and campaign kickoff meetings
Build trusted long-term client relationships through proactive communication
Ensure every client always knows the current project status
Maintain high client satisfaction
Campaign Launch & Delivery
Coordinate media planning and campaign setup
Ensure campaigns launch on time and according to agreed KPIs
Coordinate reporting schedules and campaign documentation
Strategic Growth
Identify opportunities for upselling and expanding services
Develop long-term account growth strategies
Reporting & Analytics
Prepare weekly and monthly client reports
Present campaign performance and business insights
Track account health and delivery KPIs
What We’re Looking For:
3+ years of Digital Account Management experience
Agency experience is highly preferred
Experience managing multiple client accounts simultaneously
Experience with international clients
Middle East market experience is a strong advantage
Technical Skills
Strong understanding of: Google Ads,Meta Ads
Familiarity with digital media planning
Soft Skills
We’re looking for someone who is:
Highly organized and detail-oriented
Proactive rather than reactive
Excellent at stakeholder management
Confident communicating with senior client representatives
Able to simplify complex information
Process-driven and systematic
Comfortable making decisions and taking ownership
Language Requirements
English — Upper-Intermediate (B2+) or higher
Why Join Universal Parallel?
Remote-first culture: Work from anywhere while collaborating with an international team.
Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.
Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.
Real Ownership: You’ll influence not only client success but also how our agency operates and scales.
