FL Support Team Lead
SEOBROTHERS, за кордоном
- Формат:
- повний remote
- Рівень:
- lead
- Джерело:
- jobs.dou.ua
Що робити
- Build and develop the core FLS team from scratch.
- Manage, coach and develop Support team members through regular feedback, 1:1s and performance management.
- Take ownership of day-to-day Support operations and team performance.
- Oversee and ensure correct and timely processing of player payments/payouts within the Support function.
- Monitor Support KPIs and identify areas for improvement.
Що очікуємо
- 3+ years of Customer Support / Customer Operations experience within iGaming.
- At least 1 year of people management / Team Lead experience.
- Strong understanding of Support operations and Support KPIs, including SLA, First Response Time, Resolution Time, CSAT, backlog, productivity, quality and escalation metrics.
- Good understanding of payment/payout processes within iGaming and experience working with payment-related customer cases.
- Experience with reporting and analysing Support performance.
Схожі вакансії
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