Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For more than 30 years, we have been creating and building the banking system of our country.
Raiffeisen employs more than 5,000 employees, including one of the largest product IT teams, which includes 900+ specialists. Every day, we work side by side so that more than 2.5 million of our clients can receive quality service, use the bank’s products and services, and develop their business, because we are #TogetherWithUkraine.
Project: Implementation of an enterprise CRM platform based on Salesforce for centralized management of customer interactions and bank sales. The project involves developing a unified CRM system for customer service, sales management, and customer data maintenance. Salesforce serves as the core platform for consolidating customer information, interaction history, product portfolios, and client communications. As part of the project, CRM integration with the Offer Storage system is being implemented to enable the retrieval and display of up-to-date, personalized customer offers, along with integration with the bank’s mobile application to access details on products and services currently used by the client. The CRM supports an end-to-end sales management lifecycle: from generating and processing customer offers to reaching out to clients, recording communication outcomes, and providing subsequent follow-up. A dedicated stream focuses on customer data remediation and updates, specifically orchestrating and monitoring outbound campaigns and outreach to confirm or update required customer details.
Your future responsibilities:
Infrastructure automation, working with Docker and Kubernetes, Linux server administration. Monitoring, security, and system scalability
Development and maintenance of pipelines (Jenkins / GitLab CI), automation of microservices deployments for the payment layer
Management of Kubernetes clusters, Infrastructure as Code (Terraform / Ansible), hybrid infrastructure (on-premise + private cloud), configuration of network isolation for payment zones (PCI DSS scope)
Setup and maintenance of the observability stack (Prometheus, Grafana, ELK), on-call rotations and incident escalation, participation in RCA and post-mortem processes
Implementation of DevSecOps practices: image scanning, secrets management (HashiCorp Vault), ensuring compliance with PCI DSS, ISO 27001, and NBU regulatory requirements
Your skills and experience:
2+ years of experience in a DevOps/SRE role, preferably in fintech, banking, or telecom
Experience working with high-load services with 99.9%+ availability requirements
Hands-on experience with Kubernetes in production environments
Understanding of PCI DSS requirements or experience participating in compliance audits
Experience participating in on-call rotations and resolving production incidents
Stress resistance: the ability to make decisions under pressure in critical situations
Responsibility and understanding of the impact of changes in a financial environment
Strong collaboration skills when working with development, security, and compliance teams
Documentation skills: maintaining clear runbooks and architectural documentation
Readiness for on-call duties and unplanned tasks
Nice to have:
Experience integrating with Salesforce ecosystems, NBU SEP, Visa/Mastercard processing, or SWIFT
Certifications: CKA, AWS/Azure, CISSP, or PCI DSS QSA
Familiarity with open banking standards (PSD2, NBU Open API)
We offer what matters most to you:
Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
Comfortable working conditions: the possibility of a hybrid work format, offices equipped
