Full-time | Remote | Mental Health Tech
Schedule: Flexible, 40 hours/week including weekends
💙 pleso therapy is one of the fastest-growing mental health startups in Central-Eastern Europe. Operating in Ukraine, Poland, and Romania, we help people find their ideal therapist in an anxiety-free and trusted way.
We’re looking for an empathetic and responsible Customer Support Specialist to assist our clients and therapists with platform-related questions.
🎯 Your Impact Areas
Communicate with clients and therapists via email and chat (Ukrainian + Polish)
Communication with internal employees in English
Provide information and basic tech support
Log tickets and issues in CRM and internal databases
Support therapist onboarding (if needed)
Maintain our brand tone and communication style
🧠 Your Superpower Stack
Write fluently and respectfully in Ukrainian, English(at least A2) and Polish (at least B1 and higher)
Polite, empathetic, detail-oriented, and proactive
Have basic experience with Gmail, Google Sheets; ideally also Notion and Slack
Nice to have: Support experience, knowledge of therapy ethics, experience living/working in Poland
🌍 Why Join Us?
Be part of a mission-driven startup making mental health more accessible
Mental health support — sponsored therapy sessions and wellness programs
Friendly, international team across 5+ countries
24 working days of vacation & sick leaves
Public holidays according to your country
Day off on your birthday 🎉
Coworking compensation and provide an additional €7/day for expenses during on-site work
Language learning support: Compensation for English / Polish / Romanian language learning
Learning&Development support: Compensation for learning and professional development(qualification courses, certifications, and other relevant training)
Physical health support: Compensation for expenses related to your physical health(sport, massage therapy, doctor visits, diagnostic procedures and other health-related services)
👩🏻💻 How We Work:
Paid 2-week onboarding (20 hours/week)
Flexible shift schedule of 35-40 hours per week within the department’s working hours: weekdays from 9:00 AM to 9:00 PM, weekends from 10:00 AM to 7:00 PM (schedule updated weekly)
Fully remote work with hubs in Kyiv, Warsaw, Riga
Collaborative, respectful, and human-centered culture
High autonomy with senior team support
🧩 Recruitment process for this position:
Test assignment. If your experience matches the role, you’ll receive a task to complete first.
Interview with the Hiring Manager. If the assignment meets our expectations, we’ll invite you to a conversation with the team.
(Optional) Final interview with the co-founder (Chief of Therapy).
Reference check. we may reach out to previous employers or colleagues.
Offer stage. If everything aligns, we’ll move forward with an official offer.
While the steps may slightly vary depending on the candidate’s background, this is the general structure of our process.
🔹 Additional Notes:
During the probation (3 months), we expect ownership mindset, openness to feedback, and care for communication quality
We may ask for reference feedback before making an offer
Test tasks and feedback must be responded to within 4 working days. If we don’t receive a reply within this timeframe, we will consider the application withdrawn and move forward with other candidates. Exceptions are made if the candidate informs us in advance about a valid reason for the delay.
Please note that all communication for this role will be handled exclusively via email.
💬 Know someone amazing? Send them our way and if we hire them, you’ll receive $250 as a referral bonus!
📩 To apply: send your CV and a short note about yourself. We’d love to meet you 💙
