Customer Support Specialist
- Джерело:
- djinni.co
Що робити
- Provide professional support to players via live chat and email.
- Handle complex customer inquiries and resolve issues efficiently while maintaining a high level of customer satisfaction.
- Investigate payment, account, verification, bonus, and technical-related questions.
- Escalate technical issues to the Product and Development teams with detailed reproduction steps.
- Collaborate closely with Product, CRM, Payments, and Operations teams to ensure timely issue resolution.
Що пропонуємо
- Experience working with AI-powered support tools and automation.
- Experience creating or maintaining knowledge base documentation and SOPs.
- Understanding of payment systems, KYC procedures, fraud prevention, and player verification.
- Experience with QA processes, ticket reviews, and customer support performance metrics.
- Leadership potential and willingness to mentor teammates as the support team grows.
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