Customer Support & Operations Manager
talentC
- Місто:
- Київ
- Джерело:
- jobs.dou.ua
Що робити
- Handle customer inquiries via Zendesk, email, and chat.
- Guide customers through product setup, usage, and basic troubleshooting.
- Maintain structured ticket documentation, tagging, and categorization.
- Escalate technical or operational issues to the relevant teams with clear context.
- Manage order processing in Shopify and internal systems.
Що очікуємо
- Upper-Intermediate English or higher.
- Location: Ukraine (required).
- 1–3 years of experience in customer support, operations, administrative coordination, or related roles.
- Hands-on experience with Shopify (required).
- Experience with Zendesk or similar support platforms (strong advantage).
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