A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.
Main Purpose of the Role:
Providing high-quality service to ensure customer satisfaction while using our platform.
Key Requirements:
Ability to learn quickly;
Strong PC user skills;
Fast and grammatically correct writing;
Willingness to help;
Customer focus and politeness;
Stress resistance;
Ability to work night shifts.
Work Conditions:
Standard schedule: 2/2 shifts, 12 hours each;
Fully remote work;
The agent must ensure a stable internet connection and have a PC that meets modern technical requirements.
