Customer Support Agent
- Джерело:
- djinni.co
Що робити
- Request Handling: Receiving and processing client inquiries regarding technical and operational issues.
- System Monitoring: Monitoring key performance indicators, tracking volumes, and detecting any anomalies or deviations from the norm.
- Alert Response: Immediate response to system alerts, logging incidents, and escalating them to relevant departments.
- Non-Standard Case Analysis: Initial assessment of atypical situations and cross-functional collaboration with the Risk Management department to resolve complex issues.
- Service Verification: Conducting regular verification (test) transactions to monitor system availability and proper functionality on the client's side.
Що очікуємо
- Analytical mindset, high attention to detail, strong critical thinking, and the ability to work with large volumes of digital data.
- Proficiency in MS Excel (working with filters, formulas, and spreadsheets).
- High level of personal responsibility, stress tolerance, proactivity, and the ability to maintain focus in a multitasking environment.
- Result-oriented approach, systematic problem-solving skills, and readiness to strictly follow internal company regulations.
- Strict adherence to and fulfillment of all established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
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