Customer Support Agent L2
LimTC
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- As an L2 Customer Support Specialist, you will:
- Receive and handle tickets escalated from L1 Support.
- Investigate, troubleshoot, and resolve technical issues within agreed SLAs.
- Analyze logs and available data to identify the root cause of problems.
- Communicate with clients when additional information is needed to understand the issue.
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