Customer Support Agent (iGaming experience)
FireMinds Tech
- Джерело:
- djinni.co
Що робити
- Provide customer support via live chat, email, and other communication channels
- Assist players with account-related, payment-related, and technical inquiries
- Investigate and resolve customer issues in a timely and professional manner
- Escalate complex cases to relevant internal teams when necessary
- Maintain accurate records of customer interactions
Що очікуємо
- Previous experience in Customer Support in iGaming (mandatory)
- Upper-intermediate English or higher
- Experience with Intercom (preferable), LiveChat, Freshdesk,ZenDesk or similar platforms
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple conversations simultaneously
Що пропонуємо
- Previous experience supporting TIER1 markets
- Experience handling payment-related inquiries
- Experience working in shift-based environments
- Personal Qualities:
- Customer-oriented mindset
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