Customer Support Agent

Що робити

• Provide timely, empathetic, and personalized support to platform users (primarily customers);
• Communicating with platform specialists via Intercom and helping resolve their requests;
• Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform;
• Ensure a positive user experience while resolving customer inquiries;
• Turn user feedback into valuable insights for other teams, helping shape and improve the product.