We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
HOW YOU WILL MAKE AN IMPACT
Provide professional and timely support to users via live chat and email
Handle player inquiries, complaints, and requests with empathy and accuracy
Escalate complex or sensitive cases to the relevant departments
Ensure compliance with internal quality standards and communication guidelines
Maintain up-to-date knowledge of games, promotions, and internal procedures
Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
WHAT WILL HELP YOU SUCCEED IN THE ROLE
Previous experience in Customer Support and IGaming is a must
Excellent written communication skills in English (B2+) / French (B2+)
Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
Strong multitasking skills and attention to details
Ability to work both independently and as part of a team
Passion for providing high-quality customer service in a fast-paced environment
WHY YOU’LL LOVE IT HERE:
Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
Vacation days and paid sick leave—because your rest matters.
A competitive compensation that truly reflects your skills and expertise.
Employee referral bonus and gifts to celebrate your special occasions.
50% financial support for learning expenses to supercharge your professional growth!
A positive atmosphere where you always feel respected and truly belong.
Inspirational team-building activities that turn colleagues into best friends.
Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
