Customer Support Agent
- Джерело:
- djinni.co
Що робити
- Respond to customer inquiries via live chat and email.
- Resolve technical issues and escalate bugs or complex problems to relevant teams.
- Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
- Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
- Maintain high standards of customer service by providing outstanding assistance.
Що очікуємо
- Advanced proficiency in English (Written).
- Minimum of 1 year of experience in customer support.
- Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
- Previous experience in a SaaS business environment is highly desirable.
- Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
Схожі вакансії
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot