Customer Support Agent
Dripify, за кордоном
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Respond to customer inquiries via live chat and email
- Resolve technical issues and escalate bugs or complex problems to relevant teams
- Successfully onboard new users and ensure they are getting the most out of our platform
- Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings
- Maintain high standards of customer service by providing outstanding assistance
Що очікуємо
- Must-have
- Advanced proficiency in English (Written) — C1
- Minimum of 2 years of experience in customer support
- Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.)
- Strong self-organizational skills and hight level of responsibility
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