Own the customer journey — from a confident launch to long-term value.
Spacebring is a Ukrainian product company backed by Google. We help coworking operators remove bottlenecks and automate bookings, billing, and daily work. Today, Spacebring powers hundreds of spaces across 55+ countries, including Kooperativ, Creative States, Diia Business, Google for Startups, Impact Hub, and many more.
We are hiring a Customer Success Specialist to join our Go-to-market team. You will guide international B2B customers through onboarding and adoption, identify risks early, and help operators get lasting value from Spacebring. This is a hands-on role for someone who enjoys solving real business problems, building trusted relationships, and turning customer insight into better product decisions.
Work format: full-time, office-based in Lviv.
What you’ll own
Lead new-customer onboarding through online calls and email, guiding each customer through implementation and setup.
Understand each operator’s goals and workflows, then recommend practical ways to get more value from Spacebring.
Drive activation and adoption through proactive check-ins, customer education, and clear next steps.
Monitor customer health, identify risks early, and coordinate action to maintain 98%+ retention across your assigned customers.
Build strong, trusted relationships and turn successful customers into Spacebring advocates.
Bring structured customer feedback and insights to the Product and Go-to-market teams.
What success looks like
New customers launch with a clear plan and confidence using Spacebring’s core workflows.
Assigned customers stay engaged, adopt the platform, and receive proactive support before issues become risks.
At-risk customers have a clear recovery plan and timely follow-up.
Customer feedback becomes actionable input for product and go-to-market decisions.
Satisfied customers are willing to recommend Spacebring and share their experience.
What you bring
1–3 years of experience in customer success, customer support, or sales at a product company.
Fluent spoken and written English and Ukrainian.
Clear, confident communication and strong problem-solving skills.
A proactive, customer-focused mindset and the ability to take ownership of outcomes.
A structured approach to follow-up, priorities, and teamwork.
Curiosity and the ability to learn new products, workflows, and industries quickly.
Nice to have
Familiarity with coworking or flexible workspace operations.
Availability to travel within Ukraine and internationally to meet customers.
Strategic thinking and experience turning customer needs into practical recommendations.
Why join Spacebring
Grow your career in a fast-moving product company.
Contribute to an international B2B SaaS product used by real teams every day—and see the impact of your work.
A role with visible impact on customer outcomes, retention, and product decisions.
Learn from experienced teammates who are eager to share knowledge.
A comfortable workspace in Lviv and a coworking membership.
Enjoy occasional hybrid work with a flexible schedule.
Take paid vacation and sick leave.
Benefit from regular salary reviews and stock options.
Use company-supported benefits for language learning, professional development, and the gym.
Join team retreats, camps, offsites, and social events.
Work from a comfortable coworking space in central Lviv.
If you want a customer-facing role where your work is visible in customer results and product progress, we’d love to meet you.
