Customer Success Manager (Enterprise CSM), (Ukraine)

Що робити

• Key Responsibilities: Manage multiple day-to-day activities, including technical issues, technical projects, data-related matters, and product adoption initiatives. Prioritize tasks effectively, ensuring all requests are addressed or escalated when needed. Act as a strategic consultant, helping enterprise customers maximize platform value and adoption. Understand clients' business context, incl...
• Scope of Work: Work with enterprise customers across Europe, Asia, and Australia, managing complex projects involving multiple internal and client-side teams. Drive product adoption, support strategic initiatives, and ensure customers achieve long-term success with the platform.
• Key Stakeholders: Internal leadership, cross-functional teams (Product, Engineering, Support, Customer Success), and enterprise customers across multiple regions.
• Team Overview
• Team Size: 5 team members, plus 1 colleague based in Kolkata, India.