Customer Success / Onboarding Specialist
- Джерело:
- djinni.co
Що робити
- Communicate with customers via chat, calls, and async messages.
- Onboard new customers, guide them through product setup, and help them successfully complete their first steps with Drawer.AI.
- Run onboarding sessions, demos, and customer meetings.
- Review screen and call recordings to understand customer needs.
- Help customers adopt the product and get real value from it.
Що очікуємо
- 2+ years of experience in Customer Support, Customer Success, or a similar role.
- Confident customer communication via chat and calls.
- Excellent spoken and written English.
- Comfortable working in a customer-facing role.
- Availability to work until 12:00 AM Kyiv time.
Що пропонуємо
- We’re looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.
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