Customer Success Manager

Що робити

• Build relationships with school directors and serve as their main point of contact.
• Guide schools through onboarding and help teachers, students, and parents get started.
• Handle inbound and outbound communication via phone, email, messaging apps, and live chat.
• Answer questions, explain platform features, and help users resolve issues.
• Coordinate with the technical team, track progress, and keep clients informed until each issue is resolved.