Customer success manager
- Джерело:
- djinni.co
Що робити
- Manage and develop relationships with enterprise and mid-market clients.
- Lead client onboarding, product training, and workflow implementation.
- Monitor account health, user activity, credit consumption, and license renewals.
- Build and automate Customer Success processes, dashboards, and CRM workflows.
- Identify upsell, cross-sell, and renewal opportunities within existing accounts.
Що очікуємо
- 3+ years of experience in Customer Success, Account Management, or Implementation within B2B SaaS.
- Proven experience managing enterprise accounts with multiple teams and users.
- Strong understanding of customer retention, renewals, and upselling.
- Experience building CS processes and automations using tools like HubSpot, Salesforce, Intercom, Airtable, Zapier, or similar.
- Strong technical aptitude and ability to understand product workflows, APIs, and integrations.
Що пропонуємо
- Fully remote B2B cooperation.
- Monthly compensation of $1,500–2,000.
- Opportunity to build Customer Success processes from the ground up.
- Direct collaboration with the COO, CEO, and technical team.
- Potential to grow into a Head of Customer Success role.
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