Customer Success Manager (EMEA & APAC)

Що робити

• Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.
• Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.
• Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.
• Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.
• Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).