Customer Success Manager
- Джерело:
- djinni.co
Що робити
- Build and maintain close relationships with international clients across multiple time zones.
- Ensure clients are satisfied and get full value from the services provided by Devico teams.
- Oversee onboarding and ongoing communication between the client and internal delivery teams.
- Track project satisfaction, anticipate risks, and respond proactively to any issues or escalations.
- Coordinate client feedback with relevant departments (development, QA, recruitment, HR).
Що очікуємо
- 2+ years of experience in a Customer Success, Account Management, or client-facing role in an IT outsourcing or outstaffing company.
- Excellent interpersonal and communication skills with the ability to handle complex conversations with clarity and empathy.
- Strong organizational skills - ability to multitask and prioritize client needs.
- Deep understanding of IT project lifecycles and team dynamics.
- Fluent English (C1+) - both written and spoken.
Що пропонуємо
- Remote work;
- Flexible schedule and ability to manage your working hours;
- Competitive salary;
- Work with international clients and challenging projects.
- Opportunities for professional development.
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