Customer Success and Product Ops Manager
- Зарплата:
- $1 500 - $2 000 на місяць
- Джерело:
- djinni.co
Що робити
- Build the customer success function from scratch: define the onboarding flow, support process, and feedback structure — there's no existing playbook to inherit.
- Onboard new B2B clients: bot setup, configuration, and hands-on support through their first weeks of use.
- Own day-to-day client support: handling requests, troubleshooting issues, and escalating complex cases.
- Systematically collect client feedback and translate it into clear, structured input for the product team.
- Manage tickets and backlog hygiene: status tracking, prioritization input (aligned with the Product Lead), and follow-through.
Що пропонуємо
- A true 0-to-1 opportunity: you'll design the playbook, not just execute someone else's.
- A high-ownership role on a small team, with direct impact on the product and the client experience.
- Flexible, fully remote work.
- Room to grow into a Lead role: as B2B scales, this role naturally splits into specialized tracks (Onboarding / Support / Account Management), and you're positioned to lead one of them — or grow the operational side into a dedicated Product Ops or Delivery Manager f
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